ISO 10002 CUSTOMER SATISFACTION MANAGEMENT SYSTEM
More effective management of customer complaints will increase your rate of satisfying customer expectations. Particularly if you see customer complaints as an opportunity of improvement of your current activities, you can quickly turn complaints into customer satisfaction.

No matter what the activity and size of the company is, ISO 10002 can help you reach that target. Customer complaints management system is a simple but sine qua non condition for every company aiming particularly sustainable success.

ISO 10002 aims at increasing customer satisfaction by forming an environment with a focus on customers that is open to feedback, bringing to solution of every complaint and increasing the capacity of an institution to improve products and customer service.

What is ISO 10002 Customer Satisfaction? What is Complaint Management?
Customers expect more and more from the services you provide. Your competitors work harder to meet those expectations. You can increase customer satisfaction with ISO 10002 international customer satisfaction standard too.

To establish your own complaint management system, you set fundamentals, and describe reasons and how to remove them. ISO 10002 helps you find out the fields you can improve in your company, and finally eliminate reasons of complaints. The Standard defines necessary management tools for you to manage customer complaints in a more efficient and effective manner, and allows satisfaction of more customers with the service you offer.

Who can obtain ISO 10002 Certificate?
The standard is applicable for all private and public institutions of every type and size with regard to the size or sector. All kinds of institutions aiming to demonstrate that they value their customers and to handle complaints consistently and seriously aiming at reassuring customers about the matter can obtain the certificate.

Why ISO 10002?
• It shows the way on how to act to institutions where customer complaints are encountered.
• It shows the way to solution to institutions in case of an incident with customers.
• It ensures that the problems with the customer are handled in the fairest manner.
• It ensures learning of lessons from complaints to find out improvable matters.
 

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