INFORMATION TECHNOLOGIES SERVICE MANAGEMENT SYSTEM ISO 20000-1

ISO 20000-1 INFORMATION TECHNOLOGIES SERVICE MANAGEMENT SYSTEM
What is Information Technologies Service Management System?
Standardization works based on ITIL (Information Technology Infrastructure Library) describing the best practices and management processes of information technologies service management are published as a draft standard under BS 15000.

It was published in December 2005 under the name of ISO 20000 as an international standard consisting of 2 parts by ISO.
Systems established according to ISO / IEC 20000-1 standard can apply to documentation for ISO 20000. ISO / IEC 20000-2 standard consists of explanation of the 1st part, and best practice recommendations.

Because the business world becomes increasingly dependant to Information Technologies and BT services gradually become more complicated, ITIL and thus ISO 20000 are needed.

What is ISO 20000-1 good for?
ISO/IEC 20000-1 sets forth the necessities of a service provider for planning, installing, implementation, operating, monitoring, protection and development activities of a Service Management System.

ISO 20000-1 Information Technologies Service Management
The system provides the following benefits to users:
• Increasing service quality and more reliable corporate support,
• Clear visibility of IT skills,
• Clearer information on existing services,
• Better motivated employees with accurate skill analysis and job satisfaction,
• Ensuring customer satisfaction with right understanding of customer needs as well as right service and support,
• Increased safety, speed and accessibility in service processes,
• Reduction of BT management and operating costs,
• Effective resource management and efficient use of resources,
• Prevention of recurrent handling of works/problems,
• Elimination of unnecessary works,
• Increased accessibility to BT services,
• Guaranteed provision of services that meet the needs of customer, end-user and the work,
• Determination of the roles and responsibilities of the people taking part in provision of services,
• Increasing satisfaction of BT teams,
• Ensuring the process of learning from past experience.